imperialtt Account & Payment FAQ

We require KYC (Know Your Customer) verification to comply with anti-money-laundering regulations and confirm your account eligibility. When you open an imperialtt account, you'll need to provide:

• A valid government-issued photo ID (passport, national ID card, or driver's license)
• Proof of current address (utility bill, bank statement, or government letter dated within the last 90 days)
• A photograph of yourself (selfie) for face verification

Our support team reviews these documents and notifies you of approval or requests clarification. Verification typically completes within one business day. Until your account is verified, you can open it and explore our platform, but deposits and withdrawals remain unavailable. If documents are unclear or incorrect, we will contact you to ask for resubmission.

imperialtt collects your personal data (name, email, date of birth, address, payment details, and ID documents) to operate your account, complete KYC verification, and comply with financial regulations. We protect your data using encryption and standard security practices.

We do not share your data with third parties except where required by law or to process your payments. Payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) see only the information necessary to complete transactions. Read our full privacy policy for details on data retention and your rights.

If you request account closure, we will delete your personal data subject to legal retention windows (typically 5–7 years for financial records). Contact our support team if you want to exercise data rights or have privacy questions.

No. imperialtt's terms forbid multiple accounts per user. If we detect that you own more than one account, we may close all of them and forfeit balances. This rule prevents abuse of welcome offers, bonus stacking, and unfair play in tournaments. Each person can hold exactly one imperialtt account. If you have closed an account and want to open a new one later, contact our support team to confirm the old account is permanently closed before creating a replacement.

imperialtt does not charge deposit or withdrawal fees. Deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment are processed at no cost to you. Withdrawals to your chosen payment method are also free.

Note that your bank or payment provider may charge their own fees for certain transactions — imperialtt has no control over these. If you see a fee deducted by your bank or e-wallet, contact them directly. Our platform shows you the net amount you receive before processing, so no surprise charges occur on imperialtt's side.

Withdrawal requests are reviewed by our team during standard business hours. Once you request a withdrawal, imperialtt verifies your balance and account details before approving it. This review typically takes several hours, though peak-time requests may take longer.

After approval, the withdrawal is sent to your payment processor (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank). The time it takes to appear in your account depends on that processor — bank transfers may take 1–3 business days, while e-wallet transfers often settle within minutes or hours.

If your withdrawal has not appeared after the expected window, contact our support team with your withdrawal ID. We can check the status on imperialtt's end and help troubleshoot any delays from the payment processor.

imperialtt features four main game categories:

• Slot gamesscheduled daily and weekly tournaments across Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each tournament has set start and end times.
• Live-dealer tablesreal dealers, real cards, multi-camera studios. Blackjack, roulette, baccarat, and Dragon Tiger. Play 24/7 with instant settlement.
• Sportsbookgame information on football (Liga 1, Piala AFF, Champions League, Premier League), and other tournaments. Markets update throughout matches.
• Esports marketscompetitive games including Mobile Legends, Free Fire, and PUBG Mobile with game information during tournaments.

Each category has its own rules, which are explained in-game. Start with games that interest you most — you do not need to play all categories.

imperialtt offers a welcome bonus to new accounts after verification and first deposit. The offer is designed to give you a chance to explore the platform — it is not a guaranteed payout or a fixed amount. Terms apply to how you can use the bonus funds.

The exact offer details and conditions are shown when you log in after completing KYC verification. Read the terms carefully — they explain wagering requirements, which games count toward clearing the bonus, and any time limits. If you have questions about your specific welcome offer, contact our support team.

imperialtt also runs seasonal promotions tied to holidays like Idul Fitri, Idul Adha, and Imlek. These are announced in your account notifications and via email. You do not need to opt in — eligible accounts are notified automatically.

To contact imperialtt support, log in to your account and look for the support or help section — usually accessible via a chat icon or "Contact us" link. From there, you can describe your issue in English or Indonesian.

Our support team responds during standard business hours (typically daytime, Monday through Friday, plus extended coverage on weekends). Include your username, email, and a clear description of your problem. If your issue involves a payment, include the transaction ID or date.

For urgent account or security issues (suspected unauthorized access, lost password), flag your message as urgent when you submit it. We prioritize these tickets and aim to respond within a few hours. For general questions, expect a response within one business day.